Last Updated: November 4, 2025
Look, we get it - privacy's a big deal these days. At Jade Valor Forge, we're not just about building strong bodies, we're about building trust too. This policy breaks down how we handle your personal info when you train with us, sign up for membership, or just browse our site.
We operate outta North Vancouver, BC, which means we're bound by Canadian privacy laws including PIPEDA. But honestly, we'd protect your data either way - it's just the right thing to do. You're trusting us to help forge your warrior spirit, so we'll protect your information like it's our own.
By using our facility or website, you're agreeing to the terms laid out here. If something doesn't sit right with you, reach out and let's talk about it.
When you join our gym or sign up for programs, we'll need the basics - your name, email, phone number, and mailing address. Pretty standard stuff. We also collect emergency contact info because safety first, especially when you're throwing around heavy weights or training combat techniques.
Here's where it gets more specific. We might collect info about your fitness level, any injuries or health conditions we should know about, your training goals, and progress measurements. This isn't us being nosy - it's so we can program your training properly and keep you safe. You wouldn't want a coach prescribing heavy deadlifts if you've got a dodgy back, right?
For memberships and services, we process billing details. Credit card info gets handled through secure payment processors - we don't store your full card numbers on our systems. That's just asking for trouble.
When you're browsing our site, we collect standard web stuff like IP addresses, browser types, pages visited, and how long you hang around. This helps us figure out what's working and what needs fixing on our website.
Your information isn't just sitting in a database collecting dust. Here's what we actually do with it:
We're not selling your data to random companies or spamming you with junk. That's not our style.
We take security seriously around here. Your data's protected with industry-standard measures including:
All data transmission happens over secure, encrypted connections (SSL/TLS). No one's intercepting your info.
Only authorized staff who actually need access to do their jobs can view your information.
Physical and digital records are stored securely with regular backups.
We keep our systems updated and monitor for any suspicious activity.
That said, no system's 100% bulletproof. We're doing everything reasonable to protect your data, but if there's ever a breach, we'll let you know ASAP and work to fix it.
We're not in the business of selling your data. But there are a few situations where we might share info with others:
Sometimes we work with third parties who help us run the business - payment processors, email platforms, scheduling software, that sort of thing. They only get access to what they need to do their job, and they're contractually required to keep your info safe.
If the law requires it - like a court order or legal investigation - we'll have to share information. We're not trying to get into legal hot water.
If there's a medical emergency, we'll share relevant health info with first responders or medical personnel. Your safety trumps privacy in those moments.
If you specifically ask us to share info with someone - like a physiotherapist or nutritionist you're working with - we'll do that. But only with your explicit okay.
It's YOUR data. Here's what you can do with it:
You can ask to see what personal data we have on file for you. We'll get that to you within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it. Got a new phone number or address? Just tell us.
Want us to delete your data? We can do that, though we might need to keep some stuff for legal or accounting reasons.
Don't wanna hear about our promotions? No worries. You can unsubscribe from marketing emails anytime - there's a link at the bottom of every email we send.
You can request a copy of your data in a commonly used format. Maybe you're moving and want to take your training logs with you.
To exercise any of these rights, just reach out to us at info@jadevalorforge.info or call (604) 782-5433. We'll get back to you within 30 days.
Yeah, we use cookies - and not the chocolate chip kind. These are small files that help our website work better and remember your preferences.
Most browsers let you control cookies through their settings. You can block or delete them, though that might mess with how the site works. Check your browser's help section to figure out how.
We don't use cookies to personally identify you unless you're logged into your member account. They're more about making the website function smoothly.
Got questions about this privacy policy? Something unclear? Maybe you just wanna chat about how we handle your data? We're here for it.
1847 Marine Drive
North Vancouver, BC V7P 1V3
We might update this privacy policy from time to time as our business evolves or laws change. When we do, we'll post the new version here and update the date at the top. If there are major changes, we'll let you know directly via email.
We're committed to protecting your personal information while helping you forge your inner warrior. Training with us means you can focus on getting stronger, not worrying about your data.